CUSTOMER FEEDBACK

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We got married at the Racquet Club in February 2013. Neither of us are particularly ‘wedding-y’ and didn’t really have much of a clue what we were doing – we just knew we wanted good food, plenty to drink, good music and a fun time for our guests. Sue and the team took care of us right from the beginning, and nothing was ever too much trouble during the planning stages. The menu tasting remains one of our fondest wedding memories – getting to spend an evening together, sampling the excellent food and wine in Ziba restaurant, and picturing everyone enjoying the dishes with us on the day. The wedding itself was exactly what we’d hoped for, and friends and family still refer to it as one of their favourite weddings 8 years on (many people have fond memories of the food, in particular the lamb, the chocolate trio and the evening bacon butties!). The various parts of the day flowed seamlessly into each other and we were able to relax, confident that the Racquet Club team were on top of things and dealing with any little hiccups that may have arisen. The staff were so friendly and pleasant, and the bar team kept our very thirsty guests well-oiled to the extent that they drank the bar dry of Jagermeister – there were some sore heads the next day!   Overall we found the entire experience highly professional, and at the same time friendly, down-to-earth and practical. The package was excellent value for money and the quality of the food was fantastic – to the extent that we returned on our anniversary a couple of years ago and had the same dinner!   Kind regards   Mrs Louise Rhodes Acting Office Manager For H.M. Coroner for Cheshire  
Louise Rhodes

Feb 2013

So we had our ceremony at Liverpool Town Hall, and reception at the Racquet Club. Couldn't fault the staff from start to finish. The venue has real character, it's a great space, we had around 80 day guests and an extra 30 in the evening. We had a band and the dancefloor was full all night. The food was amazing, so many guests have commented on it since! (We chose lamb, if you're wondering) I also think the drinks packages were pretty good value for a city centre venue. We also had our families staying over - and the 8 rooms were great, comfortable and breakfast next day was ideal! We met with Sue and she talked us through everything, and knows inside out what makes a good wedding, especially here! The venue doesn't have an outdoor space, which didn't bother us because it's so close to the docks you literally just cross the road. Our pictures outside the liver building at golden hour were unreal. Guests could also enjoy the best sights of Liverpool when they stepped out for a breather. If you want to be well looked after, you want great quality food and wine on the day (that
won't cost the earth) and an incredible city centre location then the Racquet Club is spot on!
Jen and Tom

Sept 19

To Sue and all of the staff at the racquet club,

We want to extend a huge thank you for everything that you did for us up to and during our wedding day on Friday.

The room was decorated beautifully, the food was gorgeous, the service was amazing and your attention to time and detail faultless.

In particular we would like to thank you for the support you gave our grandparents. Without your support they would not have been able to enjoy the day in comfort like they did.

Our day was certainly the best of our lives and we can't thank you more for everything that you did for us. Our guests could not have spoken more highly of every aspect of the racquet club.

Thank you once again,

The new Mr and Mrs Bailey

We got married at our local church and had our reception at The Racquet Club ten years ago this year! We didn’t have a venue in mind when we were planning and had seen all the usual venues online and knew we wanted something a little bit different, we went to view The Racquet Club and never looked elsewhere! The venue is beautiful and so different to the regular venues, I loved that we could have the space for all our family and friends but that there was also spaces for people who didn’t want to be right next to the music! The food was amazing, we had the standard package and we have been back for the food since! We were on such a tight budget and after switching to the sit down meal option for 100 people we had to be mindful of money so we chose the alternative menu for the evening and it went down a treat with everyone! Sue was our support right the way through, nothing was a bother and other than leaving the table boxes with her the day before Sue did everything and I couldn’t have asked for more it was perfectly set out! We used all the rooms up in the venue, the staff were amazing and I really couldn’t have asked for a better day and I’m an honest reviewer I have left many the not so good reviews! So if you are looking for something that is central in Liverpool, great for travel links for travelling parties, great views for your pictures, the most supportive and friendly team to help with your planning, a unique venue with gorgeous food then The Racquet Club is definitely for you! Our only disappointment is that COVID has prevented us organising our 10 year anniversary party there, but another time! Thank you again to Sue and the team who made our day the most amazing day! Mr and Mrs Byrne - 2nd July 2011

Mr & Mrs Byrne

Fantastic team and venue
Last minute covid wedding and sue was absolutely brilliant in sorting out a wonderful day. Could not recommend this venue highly enough
Irene

2020 Wedding

We had our ceremony at another venue but had a full wedding breakfast and evening party at raqcuet club. I am a very organised person and the team answered every email or question I had within 24 hours. This made me feel totally relaxed we were able to drop all luggae etc off the day before so i could fully relax on the day. On the actual day it all went so smoothly the staff made not just me and my husnband feel special but the whole wedding party. My nephew fell asleep during his meal it was no problem for them to cook him a fresh plate later on. All the food was gorgeous and I still get guests talking about it now. Especially the evening meal lasagne and mini pies. I worried that the venue would be to big and guests would be spread out however on the night every room was filled comfortably. We had about 110 in the evening and everyone had plenty of roon. I really enjoyed how the main room was full with people dancing but the other rooms gave place for people to sit in quieter spaces and have a drink and chat. Absolutley loved the Racquet club we are already planning to have a anniversary party there.
Hailey Robinson

The most amazing venue, Sept 19

“Our Wedding ” Reviewed 24 October 2016 via mobile I don't know where to begin and there aren't enough words to describe this place! Phenomenal! The building, the interior, the bedrooms, the food and mainly the staff! From the very 1st second we came to look round to the lady one of us leaving on Sunday they have been amazing! Polite, friendly, helpful, organised, patient, fun and impeccable! I can not recommend this venue enough! We've had dates here too along the way of planning. Nothing has been too much - the family dog even stayed overnight and got to come to our reception!  I felt stress free, reassured and confident that our day would go to plan! I felt like a princess from the moment I came in to set up to the moment we left the next day!  Every single guest has commented positively on our wedding - the atmosphere, the venue and the staff! Thank you from the bottom of our hearts! Stayed October 2016, travelled with family DtotheT

Sue, Rob, Donna, Helen and the Team - Thank you so much for all that you did for our wedding on 31/12/11. The day was absolutely perfect - better than we could have ever hoped for - and we have had so many compliments from our guests about The Racquet Club. The food was divine, the venue was beautiful, and most importantly the service was exceptional. We have so many fantastic memories from our big day banked for the future! We look forward to coming back as regular customers. We cannot thank you enough. Love & best wishes, Rob and Suzanne Wycherley xxxx Suzanne Wycherley;

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“Couldn't fault our wedding day here” Reviewed 25 June 2016 Had a fabulous wedding here. the staff were amazing and looked after us very well. Very organised. Was always at the end of an e-mail to answer any queries I had and believe me that is an absolute godsend when you are a stressed out bride! The food was gorgeous. the venue is stunning and they had set the room up to exactly how I wanted it. Sue is such an asset to the hotel, we made some big changes to the wedding a few months before and she helped sort it all out with me and was so supportive so thank you for that! Danielle

Hi Sue, I just wanted to drop you a line to say a huge ‘thank you’ to you and all of your superb team for enabling us to have such a fantastic time at Tony’s 50th Birthday party on Saturday 14th January.   We cannot speak highly enough of the brilliant service and support that we were afforded by you and your team. Nothing was too much trouble! From the moment we made the first enquiry, (way back in August 16), until the actual night, we were blessed with a high quality service. As the ‘party organiser’, I always received excellent communication from you and Donna, which in turn gave me absolute confidence that the evening would be a great success, which it was!   You have a beautiful venue, with fantastic staff! A huge thank you to the bar staff, catering staff, yourself and the events team for all of your support and hard work! You all provided us with such a warm welcome and a fantastic night! You have enabled us to create many wonderful, happy memories, which will live on with us for a very, very long time.   We’ve had so many positive messages from our friends and family relaying what a wonderful time they had! Our experience of our time at the Racquet’s Club has been totally positive and for that we thank you!   Thank you once again and well done for the great work that you and your amazing team do!   With my warmest wishes, Ruth Ruth

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